Terms and conditions

Terms & Conditions

1. General info
2. Payment and prices
3. Delivery
4. Returns, exchanges and warranties
5. Company info


1. General info

1.1. Order confirmation

By placing an order through our online store, you are approving of our terms & conditions and a binding agreement is entered into. We reserve the right not to deliver in the event, that the stock level or price was incorrect, at the time of receiving the order. You will receive an order confirmation by e-mail after your order have been placed. Once your order has been completed, you will receive another e-mail. In the event of a cancellation or changes to your order, you will be contacted by e-mail.

1.2. Discrepancies

We do our best to ensure that all information and content on the website is accurate at any given time. However, inaccurate information regarding prices, stock levels or content may occur. We reserve the right not to deliver in the event, that any of these parameters were incorrect at the time of receiving the order.

1.3. Privacy

When you have visited our website and accepting our cookies policy various data will be available to us. All data including information provided at newsletter signup and checkout is for internal use only and will never be given or sold to any third parties.


2. Payment and prices

2.1. Credit/Debit cards (Epay)

We accept card payment with Dankort, Visa, Mastercard and American Express. At checkout you will be asked to provide the card number, the period of validity and the CVC code. For your safety, we are using a security standard called 3-D Secure, developed by Visa and Mastercard. All information is encrypted using SSL encryption, which prevents unauthorised access to the card details. The 3-D Secure sometimes causes problems with credit cards issued overseas. Please do not hesitate to contact customer service if you encounter any difficulties. No credit card numbers are stored after a transaction have been carried out.

2.2. Prices

Being a Danish webshop our base currency is DKK. Foreign currencies and prices are all converted from our base currency. This also means that if you have chosen to shop in a foreign currency, it will be converted back to DKK once you finalize your order in the checkout flow. We are aware of how this is a confusing element for some customers, but unfortunately, it is a current limitation in our current webshop system (Shopify).

Please note that prices do not include transaction or delivery fees.


3. Delivery

3.1. Order handling

All orders are processed and dispatched from our warehouse location in Copenhagen, Denmark. Our team will do their best to ensure a swift order handling, which usually means within 1-2 weekdays (with the exceptions of public holidays). Once your order has been dispatched you will receive a final order confirmation. Depending on the shipping destination we use one of the following couriers GLS or UPS.

For now it is only possible to order our jewellery and as soon as we have the collection in stock we will contact you and you will know when we send off your order.

Please also bear in mind that order handling might be delayed during peak periods, e.g. around collection launches and Sale season.

3.2. Delivery time

Your order will be dispatched within 1-2 weeks as soon as we have the whole collection in stock. For now it is possible for you to pre-order and we will contact you when your order has been dispatched.

Delivery times are provided as guidelines only. Issues such as payment authorization and customs clearance may cause delays.

3.3. Delivery rates

Denmark: 50 DKK
Norway & Sweden: 100 DKK
Europe: 250 DKK
USA: 350 DKK

3.5. Track and trace

All our shipments are insured and will be available with a tracking number. Once your order has been dispatched and it has been registered by our courier, you will receive a track and trace number by phone. On rare occasions, the tracking number does not come through and in these cases feel free to contact our customer service for information about the package.

Please bear in mind that valid identification might be necessary when receiving/collecting the package.

4. Returns, exchanges and warranties

4.1. Returns

All goods ordered through our online store can be returned for a full refund within 14 days of receipt of goods. While the returned package is in transit it is under the customer’s responsibility. Therefore we always advice using a courier with a traceable service. Please bear in mind that return expenses will not be refunded. Also returning the goods in person is not a viable option.

To be eligible for a full refund you must return the product(s) in unused condition including original and intact labels, hang tags and packaging. Please make sure to fill out the enclosed return form and send everything to:

AKVA Jewellery
Bredgade 36B, 4. sal
1260 København K

* For returns outside of EU, please remember to write “RETURNS & REPAIRS” visible on the outside of the box to ensure swift transit through any customs offices. By not doing so, there is a greater risk that your package will be withheld by customs.

4.3. Exchanges

We exchange goods bought online within 14 days of receipt. Please note that we are only able to offer size exchanges, which depends on our stock availability. The returning shipping costs are at your own expense, however, we will cover the outgoing shipping when sending you the exchanged product(s). Please make sure to fill out the enclosed return form and send everything to the address listed under section 4.1.

4.4. Warranty claims

All products come with a 2 year warranty against faults in fabric and manufacture. This warranty covers production faults, not wear and tear from regular or daily use. If you believe you have a warranty claim, please contact our customer service, who will review your case. Please include order number, photos of the suspected fault and a description of the claim.

Claims arising from the goods being damaged in transit must be notified to our customer service within 7 days of receiving the package. Please provide order number and photos of the damaged product(s). You might be asked to return the product to us for examination. If that is the case the shipping expenses are covered by us.

If the claim is approved we will first try and repair the product, alternatively, we will replace it with a new. If either the product is expired or sold out or the entire batch is faulty we will refund the value of the product. In no circumstances will the retail value of the product be exceeded.

Claims regarding products bought at our retailers must go through them.


5. Company information

AKVA Jewellery IVS
Amagerbrogade 161, st.tv.
2300 Copenhagen K

CVR/VAT no.: 41203552
E-mail: info@akvajewellery.com